FAQ's

Below are questions that our operations team are regularly asked. If you didn’t find the answer you are looking for, feel free to give our team a call on 02380 010 469 or alternatively send us an email to info@officetidy.co.uk. We would be happy to answer any questions you may have.

What products do you provide as part of the service?

We supply anything that is essential to cleaning your premises – vacuum cleaner, mop and bucket, chemicals etc. Consumables such as toilet rolls, hand towels, soap dispensers etc are not included as part of the contract but we can order and arrange delivery on your behalf. You will be invoiced separately for these items.

Can we sign up to a trial period?

In order to remain competitive on cost, our standard 12-month contract includes a clause allowing you to break the contract at any time. If for any reason you are unhappy with the service you are receiving, then just let us know. Our contract states that we have 15 days to put things right but if this is still not to your reasonable satisfaction, then we will bow out gracefully. In effect we are always ‘on trial’.

How quickly can you start the cleaning contract?

Ideally, we require 4 weeks from signing the contract to starting it. This allows us to comply with current TUPE legislation which states a 28-day consultation period. Moreover, it provides us with time to find good quality cleaners and make the necessary arrangements to ensure we provide you with the excellent office cleaning service you are expecting. If for any reason you require an urgent start then we will make a special request to our Operations Manager, who will do their best to accommodate your needs.

What areas do you cover?

We are based in Southampton but operate throughout the whole of Hampshire.

Do we have to keep our current cleaners?

The current TUPE law exists to protect the employee. Please see the following website for more information on TUPE https://www.gov.uk/transfers-takeovers

What if we love our current cleaner but not the service provider?

If you would like to take on OfficeTidy as your service provider, without losing your cleaner, that is entirely possible. Assuming the cleaner would like OfficeTidy to become their new employer and we are able to provide them a role with the same terms and conditions, they can transfer under TUPE.

How often will the Operations Manager visit?

Once you become a customer of OfficeTidy, you will automatically receive an audit once a month, carried out by your Operations Manager. This is initiated by them and you will be invited to attend. We use a traffic light system, whereby ‘green’ means everything is ok, ‘amber’ highlights items that need attention and will be rectified by the next audit and ‘red’ means this must be dealt with by the next clean. You will be sent a copy of this audit for your records.

Do you have a minimum number of hours per contract?

Our minimum contract size is 5 cleaning hours per week. The only exception would be if the building is located very near to an existing contract, meaning that set up fees would be minimal and we can potentially employ the same cleaners.

Who should we contact if we have a complaint?

As a customer, your first point of contact will always be your operations Manager. They will be best placed to deal with your query as quickly and efficiently as possible.

Are all cleaners DBS checked?

If a cleaner is working in an environment where they are likely to come into contact with under 18s (schools, nurseries, colleges) then initially their name will be checked against the Children’s Barred List (List 99). If that check comes back ‘clear’ then they will be allowed to work on site with a full DBS check being carried out within 2 weeks of them starting (results may take longer than that to come back).

Do you have a set hourly rate?

We generally work on a cost per building and tailor-made service, rather than an hourly rate. We prefer to treat each customer as an individual.

Make our passion your solution

Contact Us Today
© Copyright 2020 Office Tidy Ltd